Service and Marketing Communications Policy

1. Current supported communications

The website supports account sign-in by requested email link, available in-app records/support features, and ordinary email correspondence initiated through hello@madecleanpros.com. The mail link opens your own email application; opening it does not send a message. Sign-in messages serve authentication and do not enroll you in marketing.

General outbound service-email transport, SMS and paid AI interviewing are not activated. The system may save a preparation marked email not sent; that is not evidence of delivery. Resend integration and a prior controlled diagnostic do not establish an active general notification campaign. Current contact permission for prepared service-email events is not inferred from a booking, saved card, login or generic sales consent.

2. Visitor assistant and human Messages

The visitor assistant provides information and navigation separately from human Messages. General questions can be asked without contact details, an account or a booking. The interface identifies live AI versus guided help accurately; guided responses are available when no live model is connected or the provider is unavailable. Conversations are saved and may be reviewed by specifically authorized staff as described in the current Privacy Notice. Please do not include card details, passwords, entry codes or unnecessary sensitive information.

A question or assistant answer does not itself submit a human-support request, confirm a staff member is currently available, reserve service, alter an accepted quote or provider payout, authorize payment, cancel work, issue a refund or activate a provider. A supported human-help action must state whether a request was actually submitted; a mail link only opens your email application. Proposed legal provisions remain proposed when explained by the assistant, and unknown answers must be identified rather than invented. General outbound service-email/SMS and paid AI recruiting/interview features remain separately disabled or disconnected.

3. Proposed purpose and destination permission

Concrete recommendation — not an approved or activated commercial policy

Before enabling automated service messages, we recommend a clear separate record of the verified destination, permitted channel and necessary service purposes such as request status, appointment changes, payment action, safety/support and receipts. Show the exact permission text/version, provider identity, time and a correction/withdrawal route; recheck destination/purpose before each send. A message preparation or failed attempt is not delivery.

Providing a phone number alone does not grant universal permission for texts, automated calls, marketing, third-party contact, recording or AI processing. Respect applicable technology-specific consent, hours, frequency, opt-out and reassigned/wrong-destination safeguards. Where a necessary channel is unavailable or declined, agree an available lawful alternative and explain any practical limitation; do not treat opt-out as misconduct or silently send elsewhere. These are proposed activation requirements, not a claim that automated service messaging is already operational.

4. Optional marketing and choices

Marketing permission must be separately optional, specific to the sender/purpose/channel and not prechecked or a condition of buying cleaning, applying, receiving evaluation compensation or resolving a concern. A one-time quote request, account, card or public review is not enrollment. No advertising, automated marketing email or SMS campaign is activated by this document.

Any later commercial email must provide lawful sender identification and unsubscribe mechanisms, and honor requests under applicable rules. Any later marketing text/call needs the appropriate separate consent and opt-out process before activation. You can email us to correct contact information or communicate preferences; do not include sensitive identifiers in the first message. Essential lawful account/security or transaction notices may be handled separately from optional marketing, using an available permitted channel.

5. Security accuracy recording and support

Protect sign-in links and codes; do not forward them to staff or place them in public messages. We will not ask you to email a raw card number, bank login, password or full home-entry credential. Report suspicious messages privately using our business email. A sender label, automated acknowledgment or queued notice is not proof of confirmation, arrival, funding, completion or human review.

No recording, transcription or AI analysis is authorized by a general phone/contact permission. A future recorded or AI-assisted interaction requires a separate lawful basis, clear notice, appropriate consent and safeguards. Support descriptions must match actual staffing; no 24/7 response or on-site supervisor is promised. For immediate danger use emergency services rather than waiting for a website reply.

Sources reused and related documents

Customer/provider v0.2 communications clauses; canonical in-app communications; current no-send preparation/Resend boundaries. Current visitor assistant mode, saved transcripts and distinct human-help behavior.

Earlier drafts and research are preserved. This revision supplies original Made Clean Pros language for this business model; competitor contracts are not adopted wholesale.

• Privacy Notice and Analytics
• Customer Service Agreement
• Pricing, Payment and Recurring Service Policy
• Photos, Feedback and Public Reviews Policy
• Attorney Review Handoff and Decisions

Remaining review items: D1, D2, D4, D7. These recommendations do not change accepted records.